SHIPPING

Shipping

Local Pick - up Orders

Orders can be collected from our clinic Monday to Friday between the following hours:

Monday

8:30am - 8pm
(clinic pick ups until 5pm)

Tuesday

8:30am - 3pm

Wednesday

9am - 12pm
(clinic pick ups only)

Thursday

8:30am - 8pm
(clinic pick ups until 5pm)

Friday

9:30am - 3pm

 
The pickup location is:

Suit 2, 7 Davies Avenue, Mt Eliza, 3930, VIC

 

Australian Orders

Mt Eliza Natural Therapies offers FREE standard shipping with the best available courier on all domestic orders over $150.

Mt Eliza Natural Therapies aims to have your order dispatched within 48 business hours of placement.

While we endeavour to hold stock of our popular items, sometimes we get caught short and have to reorder from our supplier. This delay may add additional time to the processing and dispatching a customers order. If there is a significant delay or the supplier is out of stock, we shall contact you with an alternative product suggestion. If the delivery of your order is time-critical, please contact us before you place your order.

We use Couriers Please, Fastway or Australia Post for delivery of orders.

Standard parcel delivery times are between 3-14 business days depending on location.

Express services between 1- 7 business days depending on location.

We do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions, or addresses for that order. 

We are unable to take responsibility for any delays in delivery of your order from the moment it is picked up by our designated courier provider. 

All orders that provide an email address will be provided a tracking number.

 

International Orders 

COVID19 Parcel Service Impacted

Australia Post is making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown. More information please click here

Mt Eliza Natural Therapies ships to most countries worldwide. Should your country not appear in the shopping cart on checkout, please contact us.

Mt Eliza Natural Therapies aims to have your order dispatched within 1-2 business days of placement.

We use Australia Post for delivery of all International Orders.

Australia Post offers two trackable and proof of delivery services; Express Post and Standard Post.

Australia Post also offers Economy Post. Please note this service does not provide tracking or proof of delivery.

All orders that provide an email address will be given tracking details (except Economy Post deliveries). Unfortunately we are unable to offer this tracking service if an email address is not provided at the time the order is placed.

We do not ship on public holidays or weekends.

Once a parcel is shipped, we are unable to cancel or change delivery instructions, or addresses for that order.

We are unable to take responsibility for any delays in delivery of your order, from the moment it is picked up by our delivery service; Australia Post. 

Declaration of Value and Product Description (International Orders) 

International shipments are processed with a commercial invoice which is required to ship items internationally. 

Customs may make additional requests based on local laws and regulations. Due to the complexity of some requests, we cannot guarantee that the additional information requested will be provided.

These requests may differ depending on the order value, regulations, and other unpredictable factors.

Correct Information

Please make sure your phone number, shipping and email address is correct. Your phone number or email address may be used by the courier company, to contact you, in case there is a problem with your delivery.

Mt Eliza Natural Therapies is not responsible for the entering of any incorrect information on your order. As such the Mt Eliza Natural Therapies will not be responsible for your parcel if it is incorrectly delivered due to the wrong information provided.

Once a parcel is shipped, we are unable to cancel the order, or change a phone number, delivery or email address.